business

A Healthy Healthcare Business Has Healthy Organs...

"Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future.  A second principle is that no one can guess the future loss of business from a dissatisfied customer…"

                                                                                                                                     Out of the Crisis (1982), p. 175

"What makes a physician (or healthcare manager) different from a witch?"

... and people today think masking is inconvenient ...

"There are good witches and bad witches, just like there are good and bad physicians and managers.


The primary way to differentiate between those that are 'good' and those that are 'not' is to know whether their practices are based on outcomes previously achieved by use of the scientific method or the next best data-based method available. 


This includes whether they follow published national or international standards that professionals in that field have graded the strength of based on research literature reviews. 


Otherwise, there is no real way to know whether to take the advice of a witch, physician, or manager that just follows the advice of others, uses trial & error, and goes with their gestalt."

-- Michael Young, MD, MHA, CPHQ

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